Return & Refund Policy

TSSDESIGNS ("we," "us," "our") Last updated: July 17, 2026

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible at [support email]. We can only accommodate changes or cancellations before an order has shipped. Once an order has entered our fulfillment process or been handed to a carrier, it can no longer be changed or cancelled.

All Sales Are Final Once Shipped

Once your order has shipped, it is final sale. We do not accept returns, exchanges, or refunds for any reason once an item has shipped, including but not limited to:

• Change of mind or no longer wanting the item
• Ordering the wrong part, size, or fitment
• The item not being compatible with your specific vehicle, make, model, or year
• Finding the item available elsewhere for a lower price
• Delay in installation or use after delivery

This policy exists because of the nature of the parts and accessories we sell — once an item has shipped, we can't guarantee it hasn't been installed, tested, or exposed to conditions that would prevent it from being resold as new.

Your Responsibility Before Ordering

Because fitment and compatibility issues are the most common reason for return requests, please double-check the following before you place your order:

• Confirm the part number, size, and specifications match your vehicle, bike, or motorcycle
• Check your make, model, year, and trim against the listed compatibility, where provided
• Reach out to us at [support email] before ordering if you're unsure whether a part will fit — we're happy to help confirm compatibility beforehand

Orders We're Unable to Fulfill

If we are unable to fulfill your order — for example, if an item is out of stock or we need to cancel your order before it ships — you will receive a full refund to your original payment method. This is separate from the policy above, since the item was never shipped to you.

Damaged or Lost in Transit

Shipping carrier issues (packages damaged or lost after leaving our hands) are handled through our carrier claims process rather than as a return — see our Shipping Policy for details on how to report this.

Questions

If you have questions about this policy before placing an order, contact us at [support email]. We're glad to help you get the right part the first time.