Shipping policy

Shipping Policy

Last updated: September 26 2026

Processing Time

Orders are typically processed within 1-2 business days before shipping (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Options and Estimated Delivery Times

Please note: these timeframes are estimates only and are not guaranteed. Delivery times are provided by our shipping carriers and can be affected by factors outside of our control, including but not limited to weather conditions, carrier delays, customs processing (for international orders), high order volumes during peak periods, and incorrect or incomplete address information. Choosing Express Shipping speeds up handling and transit priority, but it does not guarantee delivery within the estimated window.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress. Please allow 24–48 hours for tracking information to update after you receive it.

Shipping Delays

While we work with reliable carriers, we are not responsible for delays once a package has left our facility. If your order is significantly delayed beyond the estimated delivery window, please contact us at tssdesigns.store@gmail.com and we'll help track down the shipment or work with the carrier on your behalf.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight/size, and selected shipping method.

International Shipping

[If applicable:] We ship to Canada and USA . International orders may be subject to customs fees, import duties, or taxes imposed by the destination country, which are the responsibility of the customer. These charges are not included in the item price or shipping cost, and we have no control over how long customs processing may take.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at tssdesigns.store@gmail.com as soon as possible — we cannot guarantee changes once an order has shipped.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier but reported lost or stolen. If this happens, please contact the shipping carrier directly, and reach out to us at tssdesigns.store@gmail.com so we can assist where possible.

Contact Us

Questions about your shipment? Email us at tssdesigns.store@gmail.com with your order number.