Shipping Policy

TSSDESIGNS ("we," "us," "our") Last updated: July 17, 2026

Processing Time

Orders are typically processed and prepared for shipment within [X] business days of being placed. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods, processing may take slightly longer — we'll notify you if there's a significant delay.

Shipping Methods & Rates

We ship via [Canada Post / courier name(s)]. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. (Fill in once your carriers and rates are finalized — e.g., flat-rate options, free shipping thresholds.)

Delivery Estimates

Estimated delivery times within Canada are typically [X–X] business days after your order ships, depending on your location. Delivery estimates are provided by our shipping carriers and are not guaranteed — actual delivery times may vary due to carrier delays, weather, customs (for international orders), or other factors outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned to us due to an incomplete or incorrect address provided at checkout. Our Return & Refund Policy applies to these orders once shipped.

International Shipping

(If you ship internationally: note which countries you ship to, and that customs duties, taxes, and brokerage fees are the responsibility of the recipient and are not included in the item price or shipping cost. If you currently ship within Canada only, you can replace this section with: "At this time, we ship within Canada only.")

Lost or Damaged Packages

If your package is lost or arrives damaged in transit, please contact us at [support email] within [X] days of the expected delivery date, along with photos if the item arrived damaged. We'll help you file a claim with the shipping carrier. Please note: this carrier claims process is separate from our Return & Refund Policy, which governs returns of items received in good condition.

Delays Outside Our Control

We aren't responsible for shipping delays caused by the carrier, customs, severe weather, or other circumstances beyond our reasonable control, though we'll do what we can to help track down a delayed order.

Questions

For any shipping questions, reach out to us at [support email].